No internet radio in Audials One 2020

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    Permanently deleted user

    Hy JaggedReplicant

    There is no general issue...not sure what happened, 

    Try with a clean-up:

    You should be able to uninstall all Audials versions from Windows Control Panel > Add or remove programs (Programs & Features). If Audials does not appear there, then you should open your Windows File Explorer and delete all Audials versions manually from the following locations:

    %localappdata%\RapidSolution
    %programdata%\RapidSolution
    %allusersprofile%\RapidSolution
    %localappdata%\Temp

    %localappdata%\Audials
    %programdata%\Audials
    %localappdata%\Temp

    Before you delete also the Audials files from the registry entries, you should note that you will edit the registry at your own risk. To prevent data loss, we recommend that you back up the registry: Open Windows registry as administrator (type in Windows Search 'regedit' hit Enter) > Click "File" in the Menu and then "Export Registry" > Save the file on your desktop:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RapidSolution
    HKEY_CURRENT_USER\Software\RapidSolution

    You could try to use also Microsoft Program Install and Uninstall Troubleshooter in order to remove all possible remained Audials files:
    https://support.microsoft.com/en-us/mats/program_install_and_uninstall

    Then run all Windows updates including the drivers updates (sound and video card) ... reboot the computer, disable temporary your firewall/antivirus program and install the latest Audials version as an Administrator:
    https://audials.com/en/downloads/software-downloads.html

    Still the same? If yes, please contact us per email: support@audials.com

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    JaggedReplicant

    Hi,

    Removing all the left over folders and reg entries you mention has worked. Thanks for the reply.

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    Permanently deleted user

    Great!

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