Need Help. Cannot log into account.
I have purchased Audials One 2020.
I cannot log into my account in the software or on the website.
The website will not send me a link to change my password.
I had to create this dummy account to ask this question, because I have to log in to post messages.
I have reached out by facebook and twitter, to no avail.
Please help me.
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Did you write to support directly?
Because there he can only help.
Don't forget it was a holiday.https://support.audials.com/hc/de/requests/new
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since Audials 2020 version an Audials account created within the software is required, so try to follow the steps from here:
https://support.audials.com/hc/en-us/articles/360009261559-How-to-create-a-new-Audials-account-in-Audials-One-2020 -
I cannot log into my original account. I use the password rest page but never receive the email to reset my password. My username and password I have always used no longer works for what ever reason.
I purchased the 2020 upgrade, but do not think I have upgraded my original account. Need Help! I think I think I created a 2nd account when trying to obtain a password reset. If so, I need that 2nd account closed. I also need access restored to my original account.
Thank you
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Hy lilsheba_5,
Please contact Audials support in order to check your accounts.
You can write us per email: support@audials.com
Thank you !
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