2020 not installed

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mikenico

• 23. Dezember 2019 08:43

I upgraded to 2020 only to find that it does not install, I submitted a request of help and no one has replied to help me, am not very happy as I been a customer for many years

 

"Audials One 2020 setup has stopped working

I need help

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: AudialsSetup.exe
Application Version: 2020.2.5.0
Application Timestamp: 881bb04f
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56258f05
Exception Code: c06d007e
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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C: \ Windows \ system32 \ en-US \ erofflps.txt

0

• 

  Andreea

  • 23. Dezember 2019 11:48
  • Bearbeitet

  mikenico, Audials Support is available from 9am - 5pm (CET) Mon-Fri, today one of the support team member will answer to your sent requests.

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• 

  peterblaise

  • 3. August 2020 10:35

  So ... how did Audials resolve this?

  I want to know, because as of 2020-08-04, I am getting this error, too.

  Audials, rather than send problems to hide via one-on-one support teams, please publish the results so we all can benefit.

  Thank you.

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• 

  Denisa Aleman

  • 3. August 2020 11:51

  Hello,
  
  Please make sure that your Windows is up to date, including sound and video card drivers. It is recommended also for your Microsoft .Net Framework to be the latest https://dotnet.microsoft.com/download/dotnet-framework. Retry to download Audials 2020 version from our website https://audials.com/en/downloads/software-downloads.html, disable temporary your firewall/antivirus program and run the Audials installer as an admin. Mare sure that no other applications are running during the Audials installation. Still the same behavior?
  
  Please note that this concern with dll files is NOT caused by Audials, it is due to Windows operating system and the new Audials version only needs this data to run. If the given instructions did not solve your problem, we would suggest you to contact Windows Support.
  
  So, please try to do the following steps:
  
  1. Start your Control Panel > Programs > Programs and Features > Uninstall a program: search for it in the list "Microsoft Visual C ++ 2015 ..." (ATTENTION !!! NO DOUBLE CLICK !!!) at the top appears Organize / Uninstall / Change , select Change, and from that pop-up window, press Repair. Restart your PC and try with Audials again as an administrator.
  
  If 1. does not help then:
  
  2. Uninstall the same "Microsoft Visual C ++ 2015" from your Control Panel and restart PC. Download it from here and install it: https://www.microsoft.com/en-us/download/details.aspx?id=52685 
  
  Restart again and try again with Audials.
  
  Thank you!

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