Unable to load registration key due to window not fitting on display

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    chkirsch

    Hello,

    have you installed the version the first time on your PC? Is the option button maybe hidden behind your taskbar?

    Can you please attach a screenshot of the problem you are facing?

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    Kurt Klinedinst

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    Kurt Klinedinst

    That is the screenshot. I guess the option button where I can load my registration key is below the bottom. I changed my screen resolution every which way. No luck. I followed the instructions for changing the registry. No luck. The is no "Zoom factor" option in my registry. I did remove my previous version of Audials because I was having trouble installing this version so I guess it would be like downloading it for the first time. I did also have trouble with the previous version because the window did not fit my display.

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    Kurt Klinedinst

    So? Any suggestions for fixing my problem or did I just spend all that money for a useless program?

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    hnorthrup59

    Same problem here. I was about to try other resolutions but read Kurt's post that it didn't help. But I found the solution! Right-click on an empty area of your desktop, select Graphics Options, then Rotation and pick Rotate to 90 degrees. That shows the bottom of Audials window that has the gear logo to login with your username and password. The mouse gets a little squirrely in rotation mode but be patient and you'll be able to click on the gear to get that window, then go back and Rotate it back to Normal to continue.

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