No secure internet connection to Audials servers

Folgen

DJH42

• 23. März 2019 19:03

Error message:

A secure internet connection to the Audials servers could not be established. Your system might be compromised. Audials will exit now.

0

• Offizieller Kommentar

  

  Mirela Radu

  • 26. März 2019 08:54
  • Bearbeitet

  Hello everyone,

  unfortunately, the problem here in your case with older Audials versions than Audials 2018 is not the server or streaming service for which our developers could provide further updates, but the Audials client version that's too old for the new Windows update which has been released lately. Since the latest Windows update, our developers no longer support the older versions of Audials, please see our article from here https://audials.com/en/service so, we as support team would kindly ask you, if you want to continue using our products, to upgrade to the latest version of Audials v2019 in order to use it properly. You could download first Audials 2019 version from our website, test it with some limitations.
  If you encounter this issue with the latest Audials 2019 version, then please check our article from here:
  https://support.audials.com/hc/en-us/articles/360003709360-No-server-connection

  We also will open a Support-Ticket for every post to discuss more private details.
  
  Thank you for your understanding!

  Best regards,
  Alexandra Makkai
  Audials Support Team

  Aktionen für Kommentare Permalink
• 

  emma woodrow

  • 24. März 2019 12:04

  It seems that CryptoAPI is responsible for this - even though it is listed in my system as being enabled - apparently CryptoAPI blocks services if more than one certificate route exists. There are workarounds listed for this but in order to use them it is necessary to know which is the correct certificate route.

  -1

  Aktionen für Kommentare Permalink
• 

  Mirela Radu

  • 28. März 2019 07:43

  Hello everyone,

  We have good news! The problem that an error is displayed with the message "A secure internet connection to the Audials servers could not be established." is fixed. Please restart Audials!
  
  We apologize for the inconvenience and thank you for all the information that has been provided to help us with the research and solution.

  Best regards,
  Alexandra Makkai
  Audials Support Team

  0

  Aktionen für Kommentare Permalink
• 

  mathewwboarman

  • 28. Juli 2021 12:58

  Hi... how has this been fixed? 

  My system has only developed this fault in the last few months.  How can I fix it?

  thanks

  Mathew

  0

  Aktionen für Kommentare Permalink
• 

  Denisa Aleman

  • 29. Juli 2021 05:39

  Hi mathewwboarman, 

  Please contact us by email at support@audials.com 

  Thanks !

  0

  Aktionen für Kommentare Permalink

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.