Audials One poor music sound quality
I have both the 2024 and 2022 versions and they have the same problem. Playing music files or from radio music the sound is terrible. It's like a slight echo or reverberation along with a crackling sound and I can't find any settings to deal with it (equalizer settings are not the cause).
A mystery is that video files have fine audio. From my perspective I would guess that music playback has an ongoing bug, but that should have been fixed. Can anyone advise?
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Hello,
to help you further, please contact the support team at support@audials.com
Thank you!
Have a nice day!
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The issue you're describing, with crackling or echoing sound during music playback but not during video playback, could have a few potential causes. Here are a few troubleshooting steps you can try:
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Check Audio Drivers:
- Ensure your audio drivers are up to date. Outdated drivers can cause various audio issues. Visit the manufacturer's website and download the latest drivers for your sound card.
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Disable Audio Enhancements:
- In some cases, audio enhancements enabled by default can cause problems like crackling or echoing.
- Go to your system's sound settings:
- Windows: Right-click the speaker icon in the system tray, select Sounds, go to the Playback tab, select your playback device, click Properties, and then go to the Enhancements tab. Disable all enhancements.
- Mac: Open Audio MIDI Setup from Applications > Utilities, check your audio output configuration for potential issues, and make sure sample rates match.
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Promotional Products Expert I have both the 2024 and 2022 versions and they have the same problem. Playing music files or from radio music the sound is terrible. It's like a slight echo or reverberation along with a crackling sound and I can't find any settings to deal with it (equalizer settings are not the cause).
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