Wrong colours after recording from netflix; Blue Faces

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Berni2705

Hello

 

After recording movies from netflix, the colours of the movie are wrong. Faces of the actors are blue ... (Windows 11; Audials 2024).

No different which settings are chosen ...

Please find a solution!

 

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    Mirela Radu

    Hello,

    in the meantime, the bug was fixed. 

    Please restart Audials and try again. 

     

    Thank you for your understanding and support.

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    Mirela Radu

    Hello, 

     

    to help you further, we need more details! Please contact the support team at support@audials.com

    Thank you!

    0
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  • Avatar
    Berni2705

    I made an update for audials yesterday and reset all settings to standard.

    Now it works correct.

    0
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    dsarti

    I am also having the same problem netflix is also having dificultu loading video, I have to refresh the page several times

    0
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    Berni2705

    dsarti

    To refresh the page ist normal. I must do it also now, as the recording works.

    0
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    zoyashah41306

    Custom fridge magnets I am also having the same problem netflix is also having dificultu loading video, I have to refresh the page several times

    0
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    johndirect
    • Ensure you have the latest version of Audials 2024. Software updates often include bug fixes and improvements that might resolve your issue.
    • Check for updates within Audials or visit the official Audials website. Njmcdirect
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    aloxuilen

    pmp training I am also having the same problem netflix is also having dificultu loading video, I have to refresh the page several times

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    merryray

    It sounds like you’re experiencing an issue with color distortion after recording content from Netflix. If you’re seeing incorrect colors, such as blue faces, it might be related to several potential issues. marykayintouch login

    0
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    SPDY0815

    Hi,... where can I update to this version. I see in the changelog the blue colors are fixed on 6th of august. But my version is from 5th.

    The Version on the Webside is also from 5th of august.
    Or don't I see something?

    My Version: Audials 2024.1.64.0 vom 05.08.2024

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    Mirela Radu

    Hi,

    the latest Audials Version is: 

    Audials 2024.1.64.0 vom 05.08.2024
    Streaming Service 3.3.902.0
    Server: prod-asky07.audials.com/
    tag_production_20240816_2_98f34f475c0c

     

    The Update is normally installed automatically in the background.

     

    Please get in touch with the support at support@audials.com

     

    Thank you!

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