Non-media file could not be added

So, this may be a known issue, but I just installed Audials One 2024 and have run across an issue, where I try and add a .mp4 video and I get the following error: "1 non-media file(s) could not be added" . I didn't seem to have this issue on my previous version of Windows 10 or Audials 2022. I am now running Windows 11. Do I need to anything different? Install codecs?

Thank you in advance for any assistance!