Recording stops prematurely, based on advertisements.

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iamnotlachlan

• July 06, 2022 11:02

I'm recording a video from a local online streaming provider, and when trying to record, it can successfully record the video initially, however ad-breaks during the video spawn a new video element, which is not picked up by Audials, and pauses the initial video element. Because of this, Audials thinks that the video has finished, even though it'll have another 15 minutes left, and stops the entire recording. To counter-act this, I need to record each segment of the show, and then join them up later, which is really inconvenient.

Is there a way to "pause" the recording, wait for said adverts to play, and then resume the recording when the initial video resumes? Either that, or is there a way to prevent Audials from stopping it altogether, and for me to just cut out the bits I don't want later? I'd rather have a long episode to chop up, than 4 or 5 parts of an episode to find and join together later.

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  Mirela Radu

  • July 08, 2022 08:05

  Hello, 

  thank you for your message.

  So that we can check the situation, please send us the following details via email at support@audials.com :

  - your Audials complete version number
  - which recording method have you used?
  - from which website are you trying to record?
  - used browser version
  - send us a few screenshots illustrating the steps you follow and also illustrating the problem, leaving the entire desktop visible

  Thank you!

  -1

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  garay

  • November 08, 2022 03:49

  I also have this problem when recording from a TV stations website

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