Recording stops prematurely, based on advertisements.

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4 comments

  • Avatar
    Mirela Radu

    Hello, 

    thank you for your message.

    So that we can check the situation, please send us the following details via email at support@audials.com :

    - your Audials complete version number
    - which recording method have you used?
    - from which website are you trying to record?
    - used browser version
    - send us a few screenshots illustrating the steps you follow and also illustrating the problem, leaving the entire desktop visible

    Thank you!

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    garay

    I also have this problem when recording from a TV stations website

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    mpvlad

    I’m having the same issue. Using the built in browser for audials one 2023 recording stops as soon as commercials trigger. Has there been any update on this issue or any setting to allow and record everything ?

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  • Avatar
    NickGraham

    I also have the same issue.  Audials 2024.0.137.0, built on 16/01/2024.  There is nothing to show with screenshots etc.  Just a finished video that is 29 minutes long instead of about 90 that the movie should have been the recording hadn't stopped at the advert break.  It's one of the 'popular sites' shown in the top block, but there is no option on the internal player to remove ads.

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