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    Denisa Aleman

    Hi Hagbart666

    Please make sure that you install the latest Audials version from our Website: 

    https://audials.com/en/downloads

    or Audials older version from here:

    https://support.audials.com/hc/en-us/articles/360000185360-Previous-Versions-Downloads

    Please also make sure that your windows system is up to date, deactivate your firewall during the installation and install Audials with admin rights. Should you still get error messages, please contact us by email : support@audials.com

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    DJH42

    Until 2 days ago I have been successfully running Audials one 2019 (paid version) on an old computer with Windows 7 Home Premium. However presently the program is not functioning any longer, instead, I continue to receive the following error message: “Unable to connect to the Audial servers.” I have a good Internet connection and I followed all suggestions I could find on the Internet (Forums) to try and solve the problem to no avail. Finally, I de-installed and re-installed the program but that did not solve the problem either. Do you have any suggestions?

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    Andreea

    Hi DJH42,

    1. have you already checked that your antivirus/firewall is not blocking the servers? or do you use any proxy/vpn setting?  

    2. Audials has published on their website more details about older versions, check here https://audials.com/en/service and currently this article was published too: https://support.audials.com/hc/en-us/articles/6186391476370-Windows-7-related-issue might also be related to your case
     

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