Audials 2020 Screen Recording has Stopped Working

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algaud

• May 21, 2020 20:27

 I am using Audials 2020 with a Windows 10 computer and a Nvidia graphics card.  Screen recording has suddenly stopped working.  Audials will record 2 seconds of the video and stop.  However, the software does not know it has stopped - the timer just stops incrementing and I have to push Alt-S so that Audials will finalize the video - which is always 2 seconds long.  I can still record streaming video (for example Youtube).  I have the latest drivers and reinstalled the only Audials driver that was installed - the one for the sound card.  And I have run the program in administrator mode.  I also uninstalled and reinstalled Audials 2020, though it apparently was not a clean isntall since it came back with all my previous recordings listed and I did not have to re-enter the activation key.  Until recently I had never had a problem with screen recording.  Any suggestions would be greatly appreciated.

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  Andreea

  • May 22, 2020 08:23

  your video card driver is up to date? a concrete answer you will get if you could send more details to the Audials support team for example from where are you trying to record, screenshots illustrating the problem and all the generated logs.

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  algaud

  • May 24, 2020 12:59

  Thank you very much for your response.  Yes, my video card driver is up to date.  Could you please tell me how to contact the Audials support team - I cannot find any link on the site for support that actually gives me technical support or contact information.  

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  Permanently deleted user

  • May 25, 2020 11:35

  you can contact the audials support per email:>

  support@audials.com

  Thank you  !

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  algaud

  • May 25, 2020 17:55

  Thank you for the email address!

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