Need Help. Cannot log into account.

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NeedHelp

• April 13, 2020 20:00

I have purchased Audials One 2020.

I cannot log into my account in the software or on the website.

The website will not send me a link to change my password.

I had to create this dummy account to ask this question, because I have to log in to post messages.

I have reached out by facebook and twitter, to no avail.

Please help me.

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• 

  Blade1

  • April 14, 2020 06:07
  • Edited

  Did you write to support directly?
  Because there he can only help.
  Don't forget it was a holiday.

  https://support.audials.com/hc/de/requests/new

   

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  Andreea

  • April 14, 2020 06:11

  since Audials 2020 version an Audials account created within the software is required, so try to follow the steps from here:
  https://support.audials.com/hc/en-us/articles/360009261559-How-to-create-a-new-Audials-account-in-Audials-One-2020 
  
  

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  lilsheba_5

  • May 30, 2020 19:15

  I cannot log into my original account. I use the password rest page but never receive the email to reset my password. My username and password I have always used no longer works for what ever reason.

  I purchased the 2020 upgrade, but do not think I have upgraded my original account. Need Help! I think I think I created a 2nd account when trying to obtain a password reset. If so, I need that 2nd account closed. I also need access restored to my original account. 

  Thank you

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  Denisa Aleman

  • June 02, 2020 08:11

  Hy lilsheba_5,

   

  Please contact Audials support in order to check your accounts.

  You can write us per email: support@audials.com

  Thank you  !

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