Adaptive screen capture saving as MP3 instead of video

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keith.brandt

• March 28, 2020 15:07

System:

Audials 2020.2.14.0, built on 18-Feb-20
Streaming Service 3.3.99.0
Server: asky-15.audials.com/production_20200326_113716_03d2ac6b11c0

Since I upgraded to the current version, adaptive screen capture saves as an MP3 audio file -- not as a video. I've tried custom and canned settings for the default output format, as well as save the in the original format - all with the same result. This is the same regardless of the source if I use the adaptive streaming. I can still save YouTube videos without difficulty.

 

Suggestions?

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  chkirsch

  • March 29, 2020 19:10

  Seems that you have checked convert video to audio checkbox and that is the reason why your video files are saved as MP3.

  Unchecking this option should solve the problem.

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  keith.brandt

  • March 30, 2020 01:50

  Thanks for your response. I certainly didn't select that intentionally, and in fact, I don't see that as an option anywhere. Sorry to be dense, but could you point me to where this option is selected? I've done a web search for help and not seeing it.

  I'm using 'Other Source/Screen Recording' --> 'High Quality Direct Recording' --> 'Record One Video'. It then asks me which browser, and then waits for the playback to start. The only options I see are which browser to use, and frame rate. My default formats are set for MP3 for audio and MP4 for video (the "universal" setting).

  I've saved YouTube files to audio, and there is a step where it asks me for the output format, but I don't see that on the direct recording. I can save YouTube as either audio or video -- no problems there. I've recorded lots of streams without problem prior to the last update using the method I outlined abofe. I've tried uninstalling and reinstalling the software also.

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  keith.brandt

  • March 30, 2020 01:56

  OK - literally 5 seconds after hitting send, I saw an ^ and clicked it and it uncovered a menu with the 'convert video to audio', and it was indeed checked. Not sure how that got there, and not sure why it is so hidden, but I got it working now. Thanks for the help.

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