Can't record anything at all. I get a "failed"
I reinstalled 2 times and still won't work. Flac or Wma from Amazon HD Music.
I also can't straight convert files using the Converter function
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I only use Amazon HD, so I don't know about the others. But the Converter for video and audio doesn't work either
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I have the same problem. 2020 (and 2019) all of a sudden will not complete a recording. It will detect, record and go through, but if I stop it or if the video ends, Audials will not complete the save. I get ERROR in red for any video recorded (from any source, using any method), and the "Failed" in blue appears next to the file. If I hover the mouse over "Failed", it shows "Joining failed".
Is this similar to the same problem you have all been having? I ask because I opened a support issue and the response is as if I'm the only person on the planet with this problem.
Thanks.
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I have only been trying with Amazon Music, but with the app it detects the song, acts like it's recording, and then fails. If I just try doing it in a browser, it doesn't even detect that a song is playing.
This (coincidentally?) started when I upgraded to Windows 10. It had always worked in Windows 7. But that may have just been a coincidence on the timing, since there was an update to Audials also at the same time.
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I just uploaded my info and logs to support. Perhaps they will see what's going on.
IMHO, they are actually recording these things, but in segments. When the time comes to post-process the segments and reassemble them into the final item, it fails.
I don't know about the audio files, but if they are listed with "Error" and show "Failed" at the bottom, then hover your mouse cursor over the "Failed" and see if you get the same "Join failed" error that I do.
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Have not tried the Malwarebytes suggestion and even if it is a work-around it is not one I am willing to risk. Anti-ransomware is the main reason I subscirbe to MBAM. Until Audials gets it together and makes a fix—or works with Malwarebytes to resolve the issue—I am saving video as WMV and that is not failing. I hate WMV and will convert outside of Audials what I need to save.
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received the following response from Audials this morning: "All we know is that Malwarebyes has made some changes/updates lately and since then Audials stopped working properly. In Malwarebytes case it is not necessary to turn off the Ransomware, but you could try to add the entire Audials folder as an exception into the Malwarebytes settings > allow list > select a folder > if Audials is installed as default, then on most of the systems, the Audials folder which has to be added as an exception should be found here: C:\Program Files (x86)" it worked.
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I don't understand the not necessary to turn off Ransomware. Malwarebytes ransomware protection definitely breaks joining because under the covers, it looks like audials is "calling home" to its server while manipulating files (read your diagnostic logs if enabled). Perhaps using remote tools, etc. Turning off that one setting made audials work again.
If you look at what William Campagna wrote above, he has a valid concern. For the most part, I trust audials, but I do still have it on a separate, isolated machine. Suggesting that audials entire folder be listed as an exception worries me much more than just turning off ransomware for the period of time I'm recording something,
At the end of the day, audials will either have to change the way they are doing something, or we will. The current solution is a reasonable workaround for me, for now.
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I found the malwarebytes tip works as far as stopping the joining. But I was having problems after the completion of an apparently successful recording that Audials 2020 crashed and lost the recording. This is how I managed to deal with the problem - if the video is still playing, perhaps another item folllowing the one you wanted to record, DON'T press stop in the little Audials box on the screen, instead pause the video, Audials will detect this and will stop recording and process the recording. Don't press stop until the recording has been processed, then the recorded item will be preserved.
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Really glad someone found a fix. I added an exclusion to the folder solely for ransomware checking and maybe I'll do something like run the program under another user account and only give that account access to this folder to reduce the risk until someone solves it. It's frustrating because it was working until I clicked a link in it saying that I should upgrade it. If this is a known issue to cause this problem, why still offer the update? That part makes less sense to me... especially since it doesn't warn you or give you notice of that workaround.
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@sanderl31: I don't know if you wasted 25 Euros.... they do update it and they do often fix things... with some software, it seems like it's best to "let the pawns go first" as they say and wait a few weeks to install or only install unless you run into a problem that requires it to. And I admit that I was one of the pawns who figured every other update was fine, so this one should be too.... well, looks like I learned my lesson now.
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