Streaming Service Updates render Audials virtually useless

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21 comments

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    Andreea

    unfortunately you can not downgrade to an earlier streaming service version... might be a special case, because with the latest streaming service it was improved the detection of videos using firefox as browser... so, try to contact support and provide them complete logs, screenshots illustrating the problem, browser details and even msinfo in order to get proper help.

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    Zurin123

    I am having the same problem, started to happen yesterday, program is not detecting any video from Netflix at all

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    roxie

    they seem to be unable or willing to fix issues. last year for me. I started using Aimersoft, which I've had for years. It's not what Audials is but at least it works.  

     

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    mikeb1955

    I have similar problems. I was able to get the software to briefly work by deleting my sound card drivers and rebooting. Don't know why that worked. But once the program says "reboot to upgrade" I immediately lose the ability to record video streams when I do. Any other ideas?

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    Zurin123

    Yeah I got it working I just uninstalled it and then reinstalled the program back not sure why that worked, it did briefly worked when I repaired the drivers for the program , it all works good now yay lol

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    mikeb1955

    I have done that multiple times. Only worked temporarily, then stopped when it said reboot to update. Sadly, I don't have an old version to reinstall.

    We shouldn't have to keep doing that.

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    Zurin123

    I agree, company should of came up with a solution, what if you uninstalled it but don’t upgrade, would it work, also with chrome I have noticed sometimes the sandbox doesn’t pick up the record so I just launch the browser instead.

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    roxie

    I reinstalled the 2018 version I had and it worked fine.  Unfortunately the streaming service updated so the next time I brought up the app it wouldn't record automatically or manually.  That proves, without a doubt, the streaming service update corrupts the program.  The simple thing would be to allow us the ability to download the steaming service that works for us. Should be something the programmers could fix but they seem to be unable or un-willing to apply that fix. Either way, it'll fix itself when enough people stop using Audials. 

     

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    mikeb1955

    I requested tech support again this morning. I don't understand why they can't rollback to a prior version that did work. I switched to another program for now, but it has annoying issues that Audials doesn't. Thanks everyone!

     

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    Zurin123

    Yeah the programmers should have a dl Vers. page that allows us to dl older versions and when installed not automatically dl the latest version but to manually do so once the program installed, I don’t know any other stream recording or dl programs that record/ dl Netflix shows and movies

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    roxie

    As it stands, I can neither auto copy or manually copy so it is basically a virtual paper weight.  

     

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    Zurin123

    lol yeah

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    mikeb1955

    So, did the last update (12000) fix anyone's problem with recording streaming video? I get the same. No recording Netflix or Dailymotion. I don't care about Youtube.

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    roxie

    No. They don't seem to be willing or able to fix the issue. Their service has become a virtual paper weight. Last year for me.

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    Moakey

    I have same issue, they take your money and then Alex Fuchs says wait 10 to 15 seconds for the service to start! Have been waiting for 2 weeks still nothing. Very poor service

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    mikeb1955

    I had to get a new laptop. Guess what? It doesn't work on that either, nor does their Audials One 2020.

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    roxie

    I downloaded 2020 just to see if anything changed and the functions still don't work. The only recording feature that will work is  screen recording / record screen.  Out of all the choices and automatic functions, that at least works.  Not what I paid for but fortunately I also have a program called Aimersoft Video Ultimate that will do screen recordings too. I paid for that once, years ago, and they send me updates frequently which is a lot better than having to upgrade / pay yearly for latest program that lately (last 9 months) hasn't been functioning as advertised. Not suggesting anyone get that program just saying it works as a screen recorder and I only paid for it once, 5 years ago. 

     

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    Moakey

    So many people complaining  about it. I tried 2020 as well, problem still there. How can they expect people to upgrade when the problem still there.Come on Audials get it F*****G sorted. It has to be a problem with the software as so many people have the same problem.

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    roxie

    All the programmers have to do is allow us the ability to load the streaming service level that works for us.  Seems simple but obviously this simple task is beyond their ability or caring level.  SIMPLE FIX that would work.  Streaming-Service-3-2-11400-0-2019-06-24 was the last version that worked for me.  Kinda unbelievable.  I don't do music, just videos. 

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    roxie

    Streaming Service 3.2.18100.0 (2019-10-10)

    now allows auto detecting and recording from Chrome.  Does not work with Firefox but at least part of the service now works.  Programmer note, your streaming service has always been your weak link. 

     

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    roxie

    As of 12/16 Audials has again screwed up the auto video recording with their latest update of the streaming service. This time, in Chrome, it caused my pc to lock up and damn near crashed my windows 10 to the point of no return.  I'm still using the 2019 version and will never go forward with another version of this software, that started out strong and has faded into software that supports audio but fails miserably at supporting it's video properties.  Sad downfall. 

     

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