Stuck in "Pause" mode...

February 16, 2019 16:53

How do I "unpause" live viewing of CNN... Whenever I want to view that tv channel (or any tv channel) it is always PAUSED and nothing happens

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8 comments

Gerryc103

February 16, 2019 19:12
I have been having the same problem for a week or two. All tv channels are paused.

Need help as right now, audials moviebox 2019 is useless.
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Regalant

February 16, 2019 21:12
It's not computer specific, I have Audials One 2019 installed on 2 different computers and both are "Paused" indefinitely... I hope there's a simple solution to this problem...
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Gerryc103

February 16, 2019 21:18
I should of mentioned that I also have this program on two different computers, with the same results.

Running Windows 7 and firefox, for what it's worth.
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Regalant

February 16, 2019 21:25
Looks like we're in the same boat without a paddle... LOL
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audials_guy

February 18, 2019 15:25
Hi,

indeed we had a temporary server-side issue. This caused that some live TV channels, like the mentioned CNN, wrongly showed only a "white rectangle in paused mode" instead of the real TV content. (It was not at all related to the Windows system or Audials software installation)

This was fixed a few hours ago, now everything should work again like it should.

We appologize for the inconvenience
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Gerryc103

February 18, 2019 16:02
Thanks, all back to normal.
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Regalant

February 18, 2019 17:01
Thank you, I won't be home until Wednesday but I'm glad the problem's been sorted out...
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Billharmer

June 14, 2020 14:17
I have just downloaded a new copy of Audials 2020 and if I select Television the channels are stuck in the "Paused" mode.
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