Audials One 2024 - not capturing Meta Data on some Disney+ shows

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BigDog2U

Just the past 2 days I've had an issue recording certain series from Disney+ where they are not capturing the Meta Data (episode name, season number, episode number) and instead just showing as Disney+ as the file name. I'm having this issue when using both the Audials Internal Player as well as thru the web browsers such as Chrome, Edge and so on. Does anyone have a solution to this issue. Makes it very tedious to have to figure out which episodes are which when they all just say Disney +.

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    David83

    I have since yesterday the same problem an need also a solution for this problem.

    I think, it can be happen with the new update of the Edge WebView2 Runtime. But I can't install an older version.

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    BigDog2U

    I submitted a ticket to Support and they had me replicate and upload the LOG file for them to review. Will update as I hear more on this from Audials Support.

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    Paulchen6

    I have had the same problem for 2 days.
    I still have Audials 2022 on my computer, I will test if it works with it.

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    Sinmurder

    I got the same Problem  with Disney+ and Edge since the last two Days on Windows 10 and Audials One 2024.

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    Karlsquell72

    Same here

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    David83

    Hello together,
    You can try after record your movie or series to click on the button "tags search".
    Maybe it finds the correct tags for you.

    It is additional work, but it seems it works.

    Only a little workaround...

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    Paulchen6

    Thanks, I'll give it a try. I hadn't thought of that yet.
    Unfortunately, it didn't work with Audials 2022 either.

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    BigDog2U

    I tried the manually selecting Search Tags, and while this will add some meta data, it's an extra step I can avoid doing by just editing the file name on my pc. I have to do this edit anyway to get it to read correctly in Plex, but when it pulls Meta data correctly from the start, it makes that process easier. This way I have to completely name the file. For some reason Audials cannot see the Meta data on the stream, and I'm guessing it's something changed on Disney's side that now Audials has to compensate for to see it again.

    Still waiting to hear back from Audials Support. Will update when I hear from them on this.

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    David83

    Why you have to edit manually the file names? Audials One makes this for me. I have only to search for tags and then I press the button for the name rules and my series have all the right names in the tags and file names.

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    Akane_Tendo

    same issue

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    BigDog2U

    I got a response from Audials Support, verified issue is resolved, so now seems all is good after they fixed the issue. Here is their reply on the matter for all interested:

    Mirela Radu (Audials AG)

    Feb 27, 2024, 10:35 GMT+2

    Good morning,
     
    We have good news! The problem is solved. Please restart Audials so that the new streaming service version 3.3.872.0 is installed.
     
    We would like to apologize again for the inconvenience! We would like to thank you for all the information provided, which helped us with the research and solution.

    Best regards,
    Mirela Radu
    Audials Support Team
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    David83

    Hello,
    Yes, it works again. Thanks.
    But now, the meta data are different to them, which I recorded in the last days. 😅
    But this is OK.

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    Permanently deleted user

    "Audials One 2024 - not capturing Meta Data on some Disney+ shows," the user's report indicated an issue with metadata capture for specific content on the streaming platform. Amidst the office supplies, branded mugs sat unused, their significance momentarily overshadowed. Technical support swiftly intervened, investigating the problem to ensure comprehensive metadata retrieval for all Disney+ shows. With expertise, they addressed the issue, ensuring users could effectively manage their media collections.

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