Audials One 22 AND 24 fails to record ANY video stream

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Grenadianexpat

• January 22, 2024 14:01
• Edited

Win 11 OS, Any Browser.

I do not Use the program that often regardless initially never a problem, but last year I tried recording using Audials One 22 and it simply failed to record from the screen, plus via a url..Whether YouTube, or websites it had had no problem with before. Frustrated by the inability to find links to a help desk I just gave up.

Today thinking a new install might get over any hiccups I upgraded to Audials one 24.

No luck. Just the same once you cancel the recording the app shows a long list of fails.

The only thing that might be applicable was a horrendous message on the known faults page that the GPU must not be more than 4 years old. Do we really have to spend hundreds of dollars for an upgrade to make it work?

I have been using Audials for many years with almost no issues until now.

Any guidance appreciated.

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  Dragondeal

  • February 11, 2024 10:20

  I'm pretty sure it's not the graphic card, I have a 2020 upper class AMD and even with that one the system utilization shown by the app sometimes jumps from 1% up to 100% for no obvious reason, while the recording continious as before and a HW-Monitor says something else.

  At the beginning I had some trouble to start a recording to. For me it works to
  

  • use the internal player,
  • stop the starting video,
  • jump to the beginning
  • start the video again
  • start the recording

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  Grenadianexpat

  • February 27, 2024 14:09

  Thank you for the input. I did change it over to internal player, but regrettably no go.

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  Grenadianexpat

  • August 25, 2024 15:47

  The problem continues.

  Failing to record, and when initiating the record the sound disappears only to come back when I stop the attempt at recording.

  I have replaced the GPU and updated the driver to match, after a comment somewhere that a card over 4 years old should be replaced. The current on started manufacture 2 years ago.

  I have tried internal player and firefox browser.

  I have tried utube live recording,

  auto recognition recording

  full screen recording.

  It worked fine up until the point where after a long period of not using the program.

  I changed nothing as far as I know. It just doesn't function as it used to.

  I upgraded to 2024, same problems, as with 2022.

  The only good thing about this is recently I found I can record via the print screen option on my keyboard. Audials simply made for some better options, but I can at least record while this nonsense is resolved. If it ever is.

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  Grenadianexpat

  • December 07, 2024 21:36

  Thank you for your contribution.

  Finally the program works correctly.

  But which change made the difference I do not know. There was a windows update, a graphics card driver update, and something else, but they literally happened all at once.

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