Audials is the most versatile music and video streaming recorder, compatible with all relevant sources. However, new releases of streaming service apps & websites may break compatibility - until we fastly update Audials.
Currently known (unsolved) problems
Seldomly: Video Streaming - recording not starting (reported on 2021-10-15)
In some circumstances, video streaming recording in mode "internal player" won't start recording.
Workaround: try the recording in one of the supported browser in order to record properly your desired movie.
As a note: check that the Windows is up to date including video and gpu drivers, the graphic card should not be older than 4 years.
we are working hard to fix these problems as soon as possible! If you have reproduced any severe issue not listed here, please let us know.
Recently fixed problems
Spotify blocks some users
Workaround: Use mode "background recording" at 1x speed to avoid being detected
Video Streaming > copy paste Youtube URL > Audials crashes (reported on 2023-12-08, fixed on 2023-12-08)
Audials 2024.0.119.0 - language can not be changed, default is English (reported on 2023-12-07, fixed on 2023-12-07)
Audials 2024 error message "Your output storage device is not configured properly" (reported on 2023-11-27, fixed on 2023-11-28)
Music/Video Streaming - no streaming services are available - this issue affects all users with Win 7, Win 8 and Win 10 up to 1670 build (reported on 2023-11-22, fixed on 2023-11-23)
Music Streaming - Tidal - remote control - Could not process URL (reported on 2023-11-22, fixed on 2023-11-23)
Music/Video Streaming - recordings are failing after joining - recordings not saved (reported on 2023-10-16, fixed on 2023-10-18)
Video Streaming: Due to an update of windows, video recording in internal browser may fail to work or deliver correct video tags. (reported on 2023-09-19, fixed on 2023-09-20)
Music Streaming: Pandora tagging issue when recording from browser (reported on 2023-09-08, fixed on 2023-09-20)
Audials 2022 version and older: Update message for Streaming Service remains listed even after several Audials restarts (reported on 2023-08-31, fixed on 2023-08-31)
Music Streaming - Spotify - remote control - drag & drop recording get stuck at a percentage ~ equal to the recording speed (reported on 2023-06-12, fixed on 2023-06-13)
Youtube recording fails - Music Load, Music Streaming and Video Streaming were affected (reported 2023-02-17, fixed on 2023-02-17)
Music Streaming: Tidal remote control or URL not working (reported on 2023-02-09, fixed on 2023-02-13)
Music Streaming: Napster tagging issue (reported on 2022-09-28, partially fixed)
Audials 2022 and older versions - Crash at startup - some users which started older Audials versions on 18.01. between 15:00 and 19:00 may have automatically installed a faulty "Streaming Service" component, causing a crash on startup.
Workaround: Uninstall your Audials and reinstall it (the versions can be found here) and the problem is fixed.
Music Streaming: Tidal remote control or URL not working (reported on 2022-11-16, fixed on 2022-11-18)
Music Streaming: Spotify connection fails since the update to 126.96.36.1992.xxx (reported on 2022-09-23, fixed on 2022-09-26)
Music Streaming: Amazon and Tidal - Master quality setting is missing in Audials 2022 and older versions (reported on 2022-09-21, fixed on 2022-09-23)
Youtube recording failed in Audials 2021 and older versions (reported 2022-09-14, fixed on 2022-09-14)
Music Streaming - Deezer - there is a noise at the very beginning of a recorded track (reported 2022-08-10, fixed on 2022-08-31)
Unable to update Streaming Service 3.3.780.0 (reported on 2022-08-18, fixed on 2022-08-18)
Music Streaming - Napster tag detection broken for since new Napster player v.1.0.2 (reported 2022-07-05, fixed on 2022-07-30)
Music Streaming - Tidal drag&drop not working (reported 2022-06-10, fixed on 2022-06-14)
Workaround: try to use record while playing method until our developers will fix this issue
Video streaming recording: Firefox in version > 100 doesn't record video streams properly (reported 2022-05-02, fixed on 2022-05-11)
Workaround: Use Chrome or Edge browser, or an older version of Firefox browser
Video Streaming - using the option "find or record subtitles" > "render subtitles played by x into file" causes that video recording may stop suddenly, before video is completed (reported 2022-04-20, fixed on 2022-05-11)
Workaround: Use "find or record subtitles" > "search the web for matching subtitles" instead
High Speed Video recording issue (reported 2022-03-04, fixed on 2022-03-10)
Due to update of Windows system (for "internal" mode) and Chrome 99, high speed video recording may fail. Workaround: Disable "high speed" (normal speed works further fine)
Youtube recording fails - in older Audials versions: Music Load, Music Streaming and Video Streaming were affected (reported 2022-02-09, fixed on 2022-02-09)
Seldomly: Video Streaming - videos not detected in none of the browser (reported 2022-02-02, fixed on 2022-02-03)
Music Streaming - Spotify drag&drop connection fails after recording the first track (reported 2022-01-25, fixed on 2022-02-02)
Music Streaming - Napster tagging - the tagging is not working Napster app+Firefox+Edge (reported 2022-01-25, fixed on 2022-02-01)
Music - Load - records video instead of audio (reported 2022-01-26, fixed on 2022-01-27)
Music Streaming - Audials 2022 recording from Deezer not working on Win 11 only Win 10 (reported 2022-01-05, fixed on 2022-01-18)
Music Streaming - Youtube recording - fails in older Audials versions: Music Load, Music Streaming and Video Streaming were affected (reported 2022-01-07, fixed on 2022-01-10)
Music Streaming - Spotify recording - tracks, recorded from Spotify, sometimes have few first seconds recorded twice (reported 2021-10-10, fixed on 2021-12-10)
Music Streaming - Amazon Music - remote-control recording (drag&drop) is currently broken (reported 2021-12-07 in the morning , fixed 2021-12-07 in the evening)
Music Streaming - Amazon music recording (reported 2021-11-27, fixed 2021-12-03)
Caused by new version of Amazon music 188.8.131.525a, severe problems with recording.
Music Streaming - Spotify background recording no album tags (reported 2021-11-01, fixed 2021-11-25)
Recordings missed "album name" and "album cover" tags
Music Streaming - Tidal drag and drop not working (reported 2020-11-18, fixed 2020-11-19)
Caused by a small change of Tidal 184.108.40.206
Music Streaming - Spotify mode "record while playing" - Recordings with no tags (reported 2021-10-29, fixed 2021-10-29)
Caused by new version of Spotify 220.127.116.110
Music streaming - Amazon Music mode "record while playing" not working (reported 2020-10-27, fixed 2020-10-29)
Caused by new version of Amazon Music 18.104.22.1683
Music Streaming - Tidal not working (reported 2020-10-18, fixed 2020-10-20)
Caused by new version of Tidal 22.214.171.124
Music Streaming - Amazon Music mode "Remote control (drag & drop)" not working (reported 2020-10-03, fixed 2020-10-11)
Caused by new version of Amazon Music