Troubleshooting: Video will not be detected

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    yanopan

    DMMストーリミングの録画ができません

    ご確認御願いいたします

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    smanucha

    You are assuming that everyone wants to record only streaming video. I just want to set an area and record that area. This software DOES NOT WORK AT ALL

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    wsnet

    I have tried recording from Amazon, Disney, Netflix, and even from the screen and nothing works now. I have tried using different browsers, rebooted my computer, and even used my other computer and your software is no longer working. It will not recognize a video at all. Please fix this problem. I have been using your software for many years and have purchased many copies. However, as it's not working, it's useless to me.

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    coachrob1

    I completely agree with wsnet. All I get is a black screen - and I do hear the audio. It is very frustrating. I - too - have been using their software for many years and have purchased many copies.

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    fmontero

    I CAN record, have found a Work around, but what coachrob1 and wsnet say is true, if you try to go straight to the selected streaming and have AUDIALS open it , even if the Browser has the plugin, still no good.  the work around I've done is ok, but I'm not that happy because features and quality is lost

     

    WORK around:

     

    go to Other source/Screen recording>Screen recording>Record screen, the up top choose screen area, or click on Full screen option.  

    Pros - it records (it will look as if the sound and movie are not in synch While recording, play back will be synch [Most of the Times])

     

    Cons:

    -Lesser quality

    - sound/movie may be out of synch

    -you have to be there to make sure other stuff doesn't pop up on screen [UMMM LIKE Audials Asking you to UPADTE and that gets recorded onto you recording)

    - can't find ANY of the browser plugins at the site.

    - MANY of the features Audials SAYS it can do, it cannot because the auto detect is not working

     

     

     

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    coachrob1

    Here's what I've learned.

    1.) Make sure if you are using Google - you sign out of your account. Turn off Sync and Personalization.

    2.) Record as usual - selecting Video Streaming, Other Source/Screen Recording, Screen Recording, Record Screen/Auto Detect. 

    3.) Click Detect and Record

    4.) Click Alt S to save the recording. 

    5. After the file has processed, go to Convert and select the file to convert it to an .avi file

    After these steps, I'm now able to see and hear the video. Note (these video recordings I tried are from Spectrum TV).

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    Luboš Kroupa

    Tento program je k ničemu škoda peněz

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    yukai

    Try "High-quality Direct Recording> Record one video"

    Vertical screen movie not detected

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    jstrowe2

    Anyone with a black screen but sound, try turning off hardware acceleration in that particular browser

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    geokaz

    I am trying to record a screen from a Greek streaming service (like Netflix) to which I am a subscriber and which has movies (with Greek subtitles).
    I choose record from the screen but unfortunately I record a black screen which shows ONLY the subtitles (and not the image of the movie) ....
    I tried without any results all the browsers (chrome, edge, firefox) and all the ways you suggest in the your section "Support Troubleshooting: Video will not be detected."

    Keep in mind,that some time ago (I do not remember exactly) I could and did screen recording without any problems ...
    Did the streaming service take measures that it can not overcome the Audials?

    Please for your help ... Thank you....

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