Troubleshooting: Subtitles will not be recorded 2020

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    JohnBurgess

    I downloaded the new version 2020 yesterday, updated today, noted the "record subtitles" switch, set it to "on" and yet no subtitles were recorded on Netflix film "Bright" via Chrome. What function does the "Record Subtitles" serve?

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    Winlowcflydipper

    My question, too.  Got the same problem; further, it doesn't recognize Firefox, so I can't change browsers.

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    JohnBurgess

    Yet I recorded "Hunter Killer" via Chrome and Netflix and the subtitles were recorded, they were displayed below the letterbox picture area, which indicates that they possibly weren't embedded within the original video?

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    JohnBurgess

    Out of interest, I selected Bright again, and went into the subtitle menu... subtitles were selected as "off", this time I selected subtitles for the hearing impaired (the only English subtitle option available)... those subtitles appeared on the recorded film; it would appear to me that Audials has problems with picking out and separating "forced" subtitles.

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    Winlowcflydipper

    I've tried several things on Amazon and Hulu.

    The subtitles showed on the broad cast, but not the recorded version.  Unless I used screen record; but the program is advertised as having the ability to record subtitles when recording directly from the graphics card, which it doesn't do.

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    JohnBurgess

    I have no experience with Amazon & Hulu; however, I do know that when ripping a UK DVD or BluRay with English dialogue and occasional foreign language dialogue there can be up to 4 different English subtitle tracks (hard of hearing, producer's commentary, etc.); I select which one by trial and error. I do not know how Netflix handles these when loading the video onto their server, nor do I know how Audials selects which subtitle track to include when the "record subtitles" switch is activated.... there is also a "forced" subtitle option when ripping... I am assuming that is used for subtitles for showing foreign language dialogue. It is all down to the Audials selection of subtitle tracks.

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    TheKnight1969

    I also have no subtitles, tried everything, including the other tool.
    I hope you solve this problem because I have just purchased the new version but that doesn't really help me.

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    JohnBurgess

    I hope you aren't looking to me for a solution, as a retired engineer more familiar with electro-mechanical stuff I don't have the expertise. :) I found the problem and was looking for help... to summarise, using Chrome, Netflix & Audials; I am able to get subtitles on to the recorded movie using the "record subtitles" option... the subtitles may not be the ones that I want: so far, one success with "Hunter Killer" and one failure with "Bright".

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    guillem2604

    I also have no subtitles, tried everything.

    I am using Chrome and Amazon Prime.

    Please fix this issue asap as i need it, otherwise offer to me to go down to a version with a properly working subtitle feature.

    thanks in advance.

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    JohnBurgess

    I recorded "The Unthinkable" yesterday, a Swedish science fiction film, via Chrome and Netflix with subtitles selected using the Audials switch.... all the English subtitles were recorded.... living in Ireland these days, I use the Netflix.ie domain.... I don't know if the "ie" suffix makes a difference.

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    Rüdiger Ziegler

    is it posible to record a movie from google movie with subtitles ? - or Blockbuster? - there are only Netflix and co. as direct bottons :-)

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    angegardien

    I also have no subtitles, tried everything.

    I am using Chrome and Amazon Prime.

    Please fix this issue asap as i need it, otherwise offer to me to go down to a version with a properly working subtitle feature.

    thanks in advance.

     
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    EllinorS

    I just downloaded the 2020 Movie version and tried recording from Netflix, but the subtitles didn't get recorded. I couldn't find any subtitle options in Audials either. Help please!

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    hallcat77

    People mention they noted the "record subtitles" switch - I haven't found anything like that in the app. Where would I find this option?

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    blandet-guf

    I have the same problems with subtitles. I tried Firefox and Chrome and Netflix and Viaplay (nordic streaming service). I tried writing to Audials via messenger, but no answer so far.

    And as others has written - I can not find the place to tic "record subtitles". Can someone lead me to that switch?

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    freddybee

    Hi,

    Your home page say that "RECORD SUBTITLES : This function has been requested by a number of users. Now it's here! Audials 2020 can now download video files that also include subtitles. If you're watching a movie in a different language and can't quite catch every word, this function will make it much easier for you to keep track of what's going on in the movie."

    I did follow instruction and try to record Netflix with subtitles. They appear on the screen but playing back the recorded video with vlc, there is no subtitle available.

    On your help page, it is said that " Subtitles cannot be recorded using the standard recording tools.

    Tip: Try out the Record from screen tools. This function records everything that you see and hear. This includes subtitles."
     
    but it is not what was said in your ad !
    I think that as a customer, I would be more than please to receivbe an answer.
    Take care,
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    Winlowcflydipper

    I think, not to put too fine a point on it, we've been had.  The promise was to download with subtitles.  It doesn't.  You can only record subtitles using the record screen function with subtitles showing on the screen.

    Like the rest of you, I upgraded to 2020, mainly based on that promise.

    I won't bother with the next upgrade.

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    Andreea

    there are currently some problems with recording of the subtitles, the developers are currently working hard on a solution. As soon as they get a fix for it, they will provide an update. But right now, the recording of the subtitles should work only in Chrome, only on Intel GPU, only for video which plays in 720p and only in case when there are no any player controls on the screen (user doesn't move the mouse). That's quite a lot of limitations, but we faced many problems with support of other cases. Work is in progress, but not finished yet.

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    Quang Phi Pham

    I am able to record shows with subtitles if the title is not playing in full screen for both 720p and 1080 quality with GPU on and Chrome. Hope this helps.

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    Rüdiger Ziegler

    Yes....it dont work as Audials promist it ! The subtitlerecording was for me the reason to get the 2020 Version and i promis that i dont get the 2021 Audials when it comes..... sorry.... you just missed a good customer.
    ( sorry for my bad english, think you got the point of it )

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    dbx

    Using AUDIALS 2020

    SUBTITLE OPTION DOES NOT WORK AS ADVERTISED!

    amazon prime video

    microsoft edge and firefox

    VERY DISAPPOINTED NOT SURE TO UPGRADE NEXT TIME IF NO FEEDBACK

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    Andreea

    dbx the recording of the subtitles should work only for Netflix right now and only in Chrome, only on Intel GPU, only for video which plays in 720p and only in case when there are no any player controls on the screen (user doesn't move the mouse). That's quite a lot of limitations, but this is how it works at the moment.

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    Rüdiger Ziegler

    Finaly i found two programs that can record Netflix with subtitles ...without problems and without screen record :-) !

    Tryed them - works !

    Så why can Audials not find out to do it ?? It seems easy for the others - and they are cheaper .....

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    Rüdiger Ziegler

    - and in HD quality ....

     

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    angegardien

    what are the programs you said?,i don't buy anymore audials without subtitle.

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    Rüdiger Ziegler

    Ok ... I need to be fair and loyal to Audials... 

    I use Audials now since many years and i am happy with it. I never ever had problems and it works verry well.

    We all googlet ower problem and we all found other programs who can record Netflix and the subtitle like this two i said - but - still they CAN NOT record Netflix WITH subtitles in the recording as we all looking for and Audial promist. All the other programs get the subtitles some SRT and not in the record.

    Thats why we got AUDIALS for and thats what we all talking about here in the forum. 

    I tryed many of the tips here and sometimes it works and other times not. The best way to get Netflix with Subtitles IN the record is with " Record Screen " this works but i need to stop the recording manuelt after the Movie otherwise it records and records and records.....

    So ! If you want the subtitles in the record you must wait for Audials to get it fixed ! 

    I know they are working on it and wait for the next upgrade !

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