Troubleshooting: Subtitles will not be recorded 2020

Follow

Comments

11 comments

  • Avatar
    JohnBurgess

    I downloaded the new version 2020 yesterday, updated today, noted the "record subtitles" switch, set it to "on" and yet no subtitles were recorded on Netflix film "Bright" via Chrome. What function does the "Record Subtitles" serve?

    1
    Comment actions Permalink
  • Avatar
    Richard_Dudgeon

    My question, too.  Got the same problem; further, it doesn't recognize Firefox, so I can't change browsers.

    0
    Comment actions Permalink
  • Avatar
    JohnBurgess

    Yet I recorded "Hunter Killer" via Chrome and Netflix and the subtitles were recorded, they were displayed below the letterbox picture area, which indicates that they possibly weren't embedded within the original video?

    0
    Comment actions Permalink
  • Avatar
    JohnBurgess

    Out of interest, I selected Bright again, and went into the subtitle menu... subtitles were selected as "off", this time I selected subtitles for the hearing impaired (the only English subtitle option available)... those subtitles appeared on the recorded film; it would appear to me that Audials has problems with picking out and separating "forced" subtitles.

    0
    Comment actions Permalink
  • Avatar
    Richard_Dudgeon

    I've tried several things on Amazon and Hulu.

    The subtitles showed on the broad cast, but not the recorded version.  Unless I used screen record; but the program is advertised as having the ability to record subtitles when recording directly from the graphics card, which it doesn't do.

    0
    Comment actions Permalink
  • Avatar
    JohnBurgess

    I have no experience with Amazon & Hulu; however, I do know that when ripping a UK DVD or BluRay with English dialogue and occasional foreign language dialogue there can be up to 4 different English subtitle tracks (hard of hearing, producer's commentary, etc.); I select which one by trial and error. I do not know how Netflix handles these when loading the video onto their server, nor do I know how Audials selects which subtitle track to include when the "record subtitles" switch is activated.... there is also a "forced" subtitle option when ripping... I am assuming that is used for subtitles for showing foreign language dialogue. It is all down to the Audials selection of subtitle tracks.

    0
    Comment actions Permalink
  • Avatar
    TheKnight1969

    I also have no subtitles, tried everything, including the other tool.
    I hope you solve this problem because I have just purchased the new version but that doesn't really help me.

    0
    Comment actions Permalink
  • Avatar
    JohnBurgess

    I hope you aren't looking to me for a solution, as a retired engineer more familiar with electro-mechanical stuff I don't have the expertise. :) I found the problem and was looking for help... to summarise, using Chrome, Netflix & Audials; I am able to get subtitles on to the recorded movie using the "record subtitles" option... the subtitles may not be the ones that I want: so far, one success with "Hunter Killer" and one failure with "Bright".

    0
    Comment actions Permalink
  • Avatar
    guillem2604

    I also have no subtitles, tried everything.

    I am using Chrome and Amazon Prime.

    Please fix this issue asap as i need it, otherwise offer to me to go down to a version with a properly working subtitle feature.

    thanks in advance.

    0
    Comment actions Permalink
  • Avatar
    JohnBurgess

    I recorded "The Unthinkable" yesterday, a Swedish science fiction film, via Chrome and Netflix with subtitles selected using the Audials switch.... all the English subtitles were recorded.... living in Ireland these days, I use the Netflix.ie domain.... I don't know if the "ie" suffix makes a difference.

    0
    Comment actions Permalink
  • Avatar
    Rüdiger Ziegler

    is it posible to record a movie from google movie with subtitles ? - or Blockbuster? - there are only Netflix and co. as direct bottons :-)

    0
    Comment actions Permalink

Please sign in to leave a comment.