Troubleshooting: Subtitles will not be recorded 2020

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    JohnBurgess

    I downloaded the new version 2020 yesterday, updated today, noted the "record subtitles" switch, set it to "on" and yet no subtitles were recorded on Netflix film "Bright" via Chrome. What function does the "Record Subtitles" serve?

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    Richard_Dudgeon

    My question, too.  Got the same problem; further, it doesn't recognize Firefox, so I can't change browsers.

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    JohnBurgess

    Yet I recorded "Hunter Killer" via Chrome and Netflix and the subtitles were recorded, they were displayed below the letterbox picture area, which indicates that they possibly weren't embedded within the original video?

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    JohnBurgess

    Out of interest, I selected Bright again, and went into the subtitle menu... subtitles were selected as "off", this time I selected subtitles for the hearing impaired (the only English subtitle option available)... those subtitles appeared on the recorded film; it would appear to me that Audials has problems with picking out and separating "forced" subtitles.

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    Richard_Dudgeon

    I've tried several things on Amazon and Hulu.

    The subtitles showed on the broad cast, but not the recorded version.  Unless I used screen record; but the program is advertised as having the ability to record subtitles when recording directly from the graphics card, which it doesn't do.

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    JohnBurgess

    I have no experience with Amazon & Hulu; however, I do know that when ripping a UK DVD or BluRay with English dialogue and occasional foreign language dialogue there can be up to 4 different English subtitle tracks (hard of hearing, producer's commentary, etc.); I select which one by trial and error. I do not know how Netflix handles these when loading the video onto their server, nor do I know how Audials selects which subtitle track to include when the "record subtitles" switch is activated.... there is also a "forced" subtitle option when ripping... I am assuming that is used for subtitles for showing foreign language dialogue. It is all down to the Audials selection of subtitle tracks.

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