Troubleshooting: Installation error: Could not open key: "\AutoplayHandlers\" 2020 Alex Fuchs June 10, 2020 15:11 Updated Follow If you get the error "Key could not be opened" when installing Audials PC, the missing access rights to the registry are the reason. This guide ensures that the access rights for the following keys are set correctly: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\AudialsUseStorageOnArrival HKEY_Local_Machine32\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\EventHandlers\PlayMusicFilesOnArrival HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers Before you start You edit the registry at your own risk. To prevent data loss, we recommend that you back up the registry: Open Windows registry as administrator. Click "File" in the menu and then "Export Registry". Save the file on your desktop. How to solve the problem Open Windows registry as administrator.Press the Windows key + R on your keyboard to access the Run window. Start the Registry Editor by entering the command "regedit". Press right-click and select "run as administrator" Then go to the following key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers. Perform a right click on "AutoplayHandlers". Select "Permissions". Choose your user. Set the rights to "Full Control". Choose your administrator. Set the rights to "Full Control". Click "Apply" and after that "Advanced".A new window will open for the Advanced Security Settings. Within the tab permissions activate the option "Replace all child object permissions with inheritable permissions from this object". Click "Apply". Now click on OK and close the Registry Editor. The rights to this key are now set correctly and you should no longer have permission issues with the installation. Please reinstall Audials. If your issue persists, please contact our support team. Related articles Troubleshooting: Uninstall older version 2020 Troubleshooting: Drivers help (for all driver related issues) 2020 Troubleshooting: Problem report: Audials detected a problem 2020 Troubleshooting: Error message: The callBat.vbs file is not marked for installation. 2020 Troubleshooting: No server connection 2020 Comments 0 comments Please sign in to leave a comment.