Dear Customer,

You've made a good choice with 'Audials Gold Subscription' or 'Audials One Ultra Subscription': This way you'll always use the latest version of 'Audials One' or 'Audials One Ultra', the most powerful streaming recorder and media organizer.

Of course, we will continue these very popular subscriptions and are already working diligently on upcoming innovations that all subscribers will automatically receive!

Change of Payment Provider

Unfortunately, Audials recently had to decide to change the payment provider.

While we worked with 'DigitalRiver' for many years, unfortunately, DigitalRiver's new management unexpectedly decided to stop paying out customer funds to software providers like Audials, and instead simply kept the money without explanation, which naturally put many software providers in a difficult position. The press reports about this, e.g.,

https://www.theregister.com/2024/10/15/digital_river_runs_dry_hasnt/

We have therefore cancelled subscriptions with DigitalRiver so that DigitalRiver can no longer debit money from our customers. This will have been confirmed by email from DigitalRiver.

This does not mean that your subscription ends - just that future payments can no longer be collected through DigitalRiver.

For customers whose subscription renewal is due now until November 10

For all customers whose renewal is currently due - until November 10, 2024 - we have created a simple way to continue the subscription seamlessly:

Please update your payment details through our new payment provider 'Cleverbridge', who will manage your subscription in the future. Then your subscription will continue directly by debiting the next payment.

Continue "Audials Gold subscription" via Cleverbridge
(To always receive the latest version of "Audials One")

Continue "Audials One Ultra subscription" via Cleverbridge
(To always receive the latest version of "Audials One Ultra")

We would be very pleased if you remain loyal to us as a customer. As a "small thank you" for the inconvenience, we have reduced the next annual payment by 5 euros or dollar.

You will receive a new license number for your software, but the old one will remain valid for now.

For customers whose renewal is due later

For customers whose renewal is due at a later date - after November 10, 2024:

Your subscription license remains valid. The cancellation received from DigitalRiver only means that DigitalRiver will no longer be allowed to collect money from you in the future.

We are working with Cleverbridge to soon offer a way to register there to ensure future subscription renewals.

We ask for some patience, and will then inform you via email and on this page.
The existing subscription will continue to function until then.

We sincerely apologize for any inconvenience this may cause you. Unfortunately, we had no choice but to change payment providers, as we need to ensure that the subscription fees you kindly paid actually reach the software developers of the Audials Team and their families, who work daily to continue improving the software for you.