You didn't get any email with the license key and download information?
You can always reach our support department at firstname.lastname@example.org or MyCommerce customer service at email@example.com and ask for further details (simply provide your complete name, invoice, Audials order number to check the customer database if you purchased Audials through our official website)
Do you want to get a refund, cancel an order or your Gold subscription?
Please contact our support department at firstname.lastname@example.org our colleagues will help you as soon as possible. Please be aware that the money back guarantee can be provided within 14 days since purchase date.