Problems with your order or the payment? Hannes Prokoph December 06, 2021 12:28 Updated Follow You didn't get an email with the license key? Do you want to get a refund, cancel an order or your Gold subscription? Please go to our payment provider's help panel: Element5 customer support Related articles How do I get my money back? How do I cancel my Gold Subscription? Which edition of Audials PC is the right one for my needs? Comments 20 comments Sort by Date Votes kem January 18, 2018 14:48 when I try to purchase it will not accept my login can this be fixed thanks 0 Comment actions Permalink kem January 18, 2018 14:54 will not take my order with new setup 0 Comment actions Permalink Denisa Aleman January 19, 2018 20:12 Edited kem, it sounds as if you're trying to sign in to the shop with your Audials account (the one used here, and in the application). Please note that the shop uses a separate account system. I'm sorry this is causing confusion. If you've already purchased with us in the past, you could check your old emails for your account info. If you can't find it anymore, please contact element5 (our shop operator), as linked above. If it's your first time purchasing Audials, simply create a new account during checkout. If you need any further help, please consider submitting a support request. Our support team will certainly have things sorted out for you. Hope this helps somewhat. 0 Comment actions Permalink dockneel March 21, 2018 01:51 I wanted to upgrade to Audials One 2018 at 19.99 (US). I am here on the East Coast of the US where it is still the 20th and it won't allow me to do so. I realize it is already likely the 21st in Germany but am wondering if you will still honor the deal price? 0 Comment actions Permalink Musiccloud October 15, 2018 09:16 I am trying to purchase the 2019 version. I tried to do it as a new user as well as logging in first and in each case I am being told that my credit card has issues. All 3 my credit card? So I have no way of paying for the software upgrade. Please help. Thanks 1 Comment actions Permalink jrrfh September 16, 2019 04:45 Order ID 617299703. firstname.lastname@example.org Have paid for Audials one 2020 As yet no activation key. paid in Australian Dollars. Would be most appreciated if this could be rectified. John Henderson Thankyou. 0 Comment actions Permalink Jurek514 October 13, 2019 16:19 Jurek514 Yesterday i paid for audials 2020.Until now I diddn't get an email with the licene key. Can you help me. Jerzy Szwarnóg Thank you 0 Comment actions Permalink ash21tag October 21, 2019 13:44 Still awaiting e mail with licence key to upgrade to 2020 my ref number is 622777653 can you confirm receipt and let me know when email will arrive Thanks Ken 0 Comment actions Permalink Rogerf2 January 01, 2020 16:07 Didn't receive activetion code 1 Comment actions Permalink deepeshrose February 09, 2020 12:23 i can't purchase audial 2020 please help!!! 0 Comment actions Permalink Momkbt June 11, 2020 00:34 I downloaded the offer on Giveaways today. Still about 4 hrs left to complete. I activated with name and such but it keeps going to page to make a payment. How do I register this version as it's suppose to be free so this doesn't happen. 1 Comment actions Permalink Hendershot72 October 24, 2020 14:37 I want to change my payment method but my account page won't let me do that. Please advise. 0 Comment actions Permalink Denisa Aleman October 26, 2020 08:18 Hy Hendershot72, In this case you will have to contact Element5. Element 5 Digital River (email@example.com) runs the payment system for us and sells our products through their shop system, we have no direct control over the purchasing process. Thank you ! 0 Comment actions Permalink Krisz_75 November 05, 2020 07:46 I purchased Audials One 2020 software from Ashampoo with paypal payment (cleverbridge reference number: 231944952).I would like to upgrade to Audials One 2021, but I will not allow payment by credit card because it is redirected to MyCommerce - Digital River Company, but I did not buy the product from them. I have already written to everyone on every forum.Ashampoo, cleverbridge and Digital River are all in control of you!Guys, it would be nice if you could fix the problem as soon as possible so I can upgrade to an Audials One 2021 product! 0 Comment actions Permalink Denisa Aleman November 05, 2020 12:41 Edited Dear Krisz_75, If the payment is not possible you will have to contact Element 5 Digital River (firstname.lastname@example.org). They runs the payment system for us and sells our products through their shop system, we have no direct control over the purchasing process. Thanks ! 0 Comment actions Permalink Krisz_75 November 05, 2020 11:40 I see you don't understand the problem! The upgrade is offered by your systems, but since I bought the full version of Audials 2020 at Ashampoo via cleverbridge with paypal payment!so of course my credit card is not accepted by Digital River because they don't even have an account with them because I didn't buy the software from them before!I think this can be a problem because my credit card is accepted by all websites!You only have a problem with this! 0 Comment actions Permalink Denisa Aleman November 05, 2020 12:43 Hy Krisz_75, Please contact us to email :> email@example.com 0 Comment actions Permalink shantipur November 29, 2020 23:43 Why is it that upgrading from your Version 2020 to Version 2021 cost $10US 0 Comment actions Permalink Balhé69 January 30, 2021 18:17 Greetings! In vain I try to order and pay for the new version. I also fill in the name, address and credit card details and nothing. I also accept the terms, of course. 0 Comment actions Permalink Denisa Aleman February 01, 2021 08:58 Hi Balhé69, Element 5 Digital River (firstname.lastname@example.org) runs the payment system for Audials and sells the products through their shop system. Please contact Element5 customer service to clarify this issue. We are really sorry for this inconvenience but we have not way of checking the problem from our end. 0 Comment actions Permalink Please sign in to leave a comment.