Problems with your order or the payment? Hannes Prokoph August 02, 2019 13:55 Updated Follow You didn't get an email with the license key? Do you want to get a refund, cancel an order or your Gold subscription? Please go to our payment provider's help panel: Element5 customer support Related articles How to upgrade to Audials PC 2019? I can't find my license info. What can I do? How do I cancel my Gold Subscription? How do I get my money back? Which edition of Audials PC is the right one for my needs? Comments 5 comments Sort by Date Votes kem January 18, 2018 14:48 when I try to purchase it will not accept my login can this be fixed thanks 0 Comment actions Permalink kem January 18, 2018 14:54 will not take my order with new setup 0 Comment actions Permalink Jan-Hendrik Spieth January 19, 2018 20:12 Edited kem, it sounds as if you're trying to sign in to the shop with your Audials account (the one used here, and in the application). Please note that the shop uses a separate account system. I'm sorry this is causing confusion. If you've already purchased with us in the past, you could check your old emails for your account info. If you can't find it anymore, please contact element5 (our shop operator), as linked above. If it's your first time purchasing Audials, simply create a new account during checkout. If you need any further help, please consider submitting a support request. Our support team will certainly have things sorted out for you. Hope this helps somewhat. 0 Comment actions Permalink dockneel March 21, 2018 01:51 I wanted to upgrade to Audials One 2018 at 19.99 (US). I am here on the East Coast of the US where it is still the 20th and it won't allow me to do so. I realize it is already likely the 21st in Germany but am wondering if you will still honor the deal price? 0 Comment actions Permalink Musiccloud October 15, 2018 09:16 I am trying to purchase the 2019 version. I tried to do it as a new user as well as logging in first and in each case I am being told that my credit card has issues. All 3 my credit card? So I have no way of paying for the software upgrade. Please help. Thanks 0 Comment actions Permalink Please sign in to leave a comment.