kem, it sounds as if you're trying to sign in to the shop with your Audials account (the one used here, and in the application). Please note that the shop uses a separate account system. I'm sorry this is causing confusion.
If you've already purchased with us in the past, you could check your old emails for your account info. If you can't find it anymore, please contact element5 (our shop operator), as linked above. If it's your first time purchasing Audials, simply create a new account during checkout.
If you need any further help, please consider submitting a support request. Our support team will certainly have things sorted out for you.
I wanted to upgrade to Audials One 2018 at 19.99 (US). I am here on the East Coast of the US where it is still the 20th and it won't allow me to do so. I realize it is already likely the 21st in Germany but am wondering if you will still honor the deal price?
I am trying to purchase the 2019 version. I tried to do it as a new user as well as logging in first and in each case I am being told that my credit card has issues. All 3 my credit card? So I have no way of paying for the software upgrade. Please help.
I downloaded the offer on Giveaways today. Still about 4 hrs left to complete. I activated with name and such but it keeps going to page to make a payment. How do I register this version as it's suppose to be free so this doesn't happen.
Element 5 Digital River (accounting@element5.com) runs the payment system for us and sells our products through their shop system, we have no direct control over the purchasing process.
I purchased Audials One 2020 software from Ashampoo with paypal payment (cleverbridge reference number: 231944952). I would like to upgrade to Audials One 2021, but I will not allow payment by credit card because it is redirected to MyCommerce - Digital River Company, but I did not buy the product from them. I have already written to everyone on every forum. Ashampoo, cleverbridge and Digital River are all in control of you! Guys, it would be nice if you could fix the problem as soon as possible so I can upgrade to an Audials One 2021 product!
The upgrade is offered by your systems, but since I bought the full version of Audials 2020 at Ashampoo via cleverbridge with paypal payment! so of course my credit card is not accepted by Digital River because they don't even have an account with them because I didn't buy the software from them before! I think this can be a problem because my credit card is accepted by all websites! You only have a problem with this!
In vain I try to order and pay for the new version. I also fill in the name, address and credit card details and nothing. I also accept the terms, of course.
Comments
20 comments
when I try to purchase it will not accept my login can this be fixed thanks
will not take my order with new setup
kem, it sounds as if you're trying to sign in to the shop with your Audials account (the one used here, and in the application). Please note that the shop uses a separate account system. I'm sorry this is causing confusion.
If you've already purchased with us in the past, you could check your old emails for your account info. If you can't find it anymore, please contact element5 (our shop operator), as linked above. If it's your first time purchasing Audials, simply create a new account during checkout.
If you need any further help, please consider submitting a support request. Our support team will certainly have things sorted out for you.
Hope this helps somewhat.
I wanted to upgrade to Audials One 2018 at 19.99 (US). I am here on the East Coast of the US where it is still the 20th and it won't allow me to do so. I realize it is already likely the 21st in Germany but am wondering if you will still honor the deal price?
I am trying to purchase the 2019 version. I tried to do it as a new user as well as logging in first and in each case I am being told that my credit card has issues. All 3 my credit card? So I have no way of paying for the software upgrade. Please help.
Thanks
Order ID 617299703. jrrfh@bigpond.com Have paid for Audials one 2020 As yet no activation key.
paid in Australian Dollars. Would be most appreciated if this could be rectified.
John Henderson Thankyou.
Jurek514
Yesterday i paid for audials 2020.Until now I diddn't get an email with the licene key.
Can you help me. Jerzy Szwarnóg
Thank you
Still awaiting e mail with licence key to upgrade to 2020 my ref number is 622777653
can you confirm receipt and let me know when email will arrive
Thanks
Ken
Didn't receive activetion code
i can't purchase audial 2020 please help!!!
I downloaded the offer on Giveaways today. Still about 4 hrs left to complete. I activated with name and such but it keeps going to page to make a payment. How do I register this version as it's suppose to be free so this doesn't happen.
I want to change my payment method but my account page won't let me do that. Please advise.
Hy Hendershot72,
In this case you will have to contact Element5.
Element 5 Digital River (accounting@element5.com) runs the payment system for us and sells our products through their shop system, we have no direct control over the purchasing process.
Thank you !
I purchased Audials One 2020 software from Ashampoo with paypal payment (cleverbridge reference number: 231944952).
I would like to upgrade to Audials One 2021, but I will not allow payment by credit card because it is redirected to MyCommerce - Digital River Company, but I did not buy the product from them. I have already written to everyone on every forum.
Ashampoo, cleverbridge and Digital River are all in control of you!
Guys, it would be nice if you could fix the problem as soon as possible so I can upgrade to an Audials One 2021 product!
Dear Krisz_75,
If the payment is not possible you will have to contact Element 5 Digital River (accounting@element5.com).
They runs the payment system for us and sells our products through their shop system, we have no direct control over the purchasing process.
Thanks !
I see you don't understand the problem!
The upgrade is offered by your systems, but since I bought the full version of Audials 2020 at Ashampoo via cleverbridge with paypal payment!
so of course my credit card is not accepted by Digital River because they don't even have an account with them because I didn't buy the software from them before!
I think this can be a problem because my credit card is accepted by all websites!
You only have a problem with this!
Hy Krisz_75,
Please contact us to email :> support@audials.com
Why is it that upgrading from your Version 2020 to Version 2021 cost $10US
Greetings!
In vain I try to order and pay for the new version. I also fill in the name, address and credit card details and nothing. I also accept the terms, of course.
Hi Balhé69,
Element 5 Digital River (accounting@element5.com) runs the payment system for Audials and sells the products through their shop system.
Please contact Element5 customer service to clarify this issue.
We are really sorry for this inconvenience but we have not way of checking the problem from our end.
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