Problems with your order or the payment? Gerhard Waidelich February 18, 2018 19:59 Updated Follow You didn't get an email with the license key? Do you want to get a refund, cancel an order or your Gold subscription? Please go to our payment provider's help panel: Element5 customer support Related articles I can't find my license info. What can I do? How to upgrade to Audials PC 2018? Audials 2018 Download Manual for Audials PC 2018 How do I get my money back? Comments 3 comments Sort by Date Votes kem January 18, 2018 14:48 when I try to purchase it will not accept my login can this be fixed thanks 0 Permalink kem January 18, 2018 14:54 will not take my order with new setup 0 Permalink Jan-Hendrik Spieth January 19, 2018 20:12 Edited kem, it sounds as if you're trying to sign in to the shop with your Audials account (the one used here, and in the application). Please note that the shop uses a separate account system. I'm sorry this is causing confusion. If you've already purchased with us in the past, you could check your old emails for your account info. If you can't find it anymore, please contact element5 (our shop operator), as linked above. If it's your first time purchasing Audials, simply create a new account during checkout. If you need any further help, please consider submitting a support request. Our support team will certainly have things sorted out for you. Hope this helps somewhat. 0 Permalink Please sign in to leave a comment.