New Support Page Denisa Aleman September 19, 2020 09:37 Updated Follow We have ported our support page to a new system. The new page makes all the helpful content easier to find. FAQs, instructions, manuals, and a web form to contact support, as well. The most important changes for you: The support contact form is much easier to use. It requires you to log in with your Audials account. The request form features a built-in search for existing knowledge base articles. With a little bit of luck, your question has already been answered. Once you've signed in with your Audials account, you can also see the status of all your support requests in your user profile. We add more and more knowledge articles to this page, step-by-step. Each of your visits and support queries helps us identify relevant and urgent questions and issues. Our aim is to fix as many issues as possible, and as fast as possible. If anything is wrong with the support site itsself - please don't hesitate to submit a request and let us know. Audials Support - How can we help you? Related articles Audials account: Password reset Audials 2018.1.47800.0 (2018-05-30) My favorite radio doesn't work. What gives? How do I cancel my Gold Subscription? Streaming Service 3.1.51900.0 (2018-05-15) Comments 3 comments Sort by Date Votes fstrfstr June 29, 2018 16:21 I was just told by comcast that if I had a DVR software on my computer I would not be able to rent movies form some providers like WARNER BROS or SONY. the rent button is no longer on the page to click. you can still Buy. Some are still working but thy are working to close the opening. 1 Comment actions Permalink mateusfv858 July 27, 2020 15:32 Hi i was tried to install audials one 2020 but i receive the error The callBat.vbs file is not marked for installation how can i solve this problem..I was installed the version 2019 and work well but i need update..I follow the procedures described here in the page delete files of registry but the problem remains.. Please help me to install the new version.. Mateus 0 Comment actions Permalink Denisa Aleman July 28, 2020 04:55 Hy mateusfv858, Follow this instruction: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed 0 Comment actions Permalink Please sign in to leave a comment.