A log file is a text file which contains a protocol of the technical operations of the software. This protocol allows the technical support team and the software developers to understand the exact behavior of the software.
To create log files for Audials PC
- Start Audials One.
- Go to Options.
- Select Write support information to log files, and then click OK.
Repeat the steps that lead to your problem.
- Go to Options > General, and then click Open log folder.
- Press Ctrl+A to select all the content of the log folder.
- Right-click the selection, point to Send to, and then click Compressed (zipped) folder.
A new compressed folder is created in the log folder, usually named "log.txt.zip".
You are now ready to attach the zip file to your support request.