Server Error trying to register 2023 Movie app in Windows 11

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fblanco

When I enter the serial number and submit I get this error:

"Invalid server response, please try again." 

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    fblanco

    Here is the error log
    2023-01-05 10:29:03,940 [UI] DEBUG ScopedTrace - <01> MeasureOverride OptionsWindow/ - ENTERED
    2023-01-05 10:29:03,940 [UI] DEBUG ScopedTrace - <01> MeasureOverride OptionsWindow/ - LEFT after 0.2 ms
    2023-01-05 10:29:03,940 [UI] DEBUG ScopedTrace - <01> ArrangeOverride OptionsWindow/ - ENTERED
    2023-01-05 10:29:03,942 [UI] DEBUG ScopedTrace - <01> ArrangeOverride OptionsWindow/ - LEFT after 2.0 ms
    2023-01-05 10:29:05,514 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,546 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - LEFT after 30.9 ms
    2023-01-05 10:29:05,546 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,551 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - LEFT after 5.5 ms
    2023-01-05 10:29:05,560 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,560 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - LEFT after 0.1 ms
    2023-01-05 10:29:05,560 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,564 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - LEFT after 3.9 ms
    2023-01-05 10:29:05,565 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,565 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - LEFT after 0.1 ms
    2023-01-05 10:29:05,565 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,565 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - LEFT after 0.1 ms
    2023-01-05 10:29:05,565 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,566 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - LEFT after 0.4 ms
    2023-01-05 10:29:05,595 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,595 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - LEFT after 0.1 ms
    2023-01-05 10:29:05,596 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,596 [UI] DEBUG ScopedTrace - <01> MeasureOverride ProductActivationDlg/ - LEFT after 0.1 ms
    2023-01-05 10:29:05,596 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - ENTERED
    2023-01-05 10:29:05,601 [UI] DEBUG ScopedTrace - <01> ArrangeOverride ProductActivationDlg/ - LEFT after 4.2 ms
    2023-01-05 10:29:05,818 [55] DEBUG ScopedTrace - BeginInvoke AudialsGUI.MainWnd.SendPing()
    2023-01-05 10:29:05,818 [UI] DEBUG ScopedTrace - <01> ExecuteWithHandler.AudialsGUI.MainWnd.SendPing() - ENTERED
    2023-01-05 10:29:05,818 [UI] DEBUG ScopedTrace - <01> ExecuteWithHandler.AudialsGUI.MainWnd.SendPing() - LEFT after 0.1 ms
    2023-01-05 10:29:08,967 [UI] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl - ENTERED
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - <02> AudialsServerBaseAPI.getRequestUrl sl/user/license/validate - ENTERED
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - <03> SessionInitLock_Monitor.Enter - ENTERED
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - <03> SessionInitLock_Monitor.Enter - LEFT after 0.1 ms
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - <02> AudialsServerBaseAPI.getRequestUrl sl/user/license/validate - LEFT after 0.2 ms
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.4 ms
    2023-01-05 10:29:08,968 [UI] ERROR AudialsServerBaseAPI - Skipped request because no session is available: sl/user/license/validate
    2023-01-05 10:29:08,968 [UI] ERROR AudialsKernel - UserAPI.ValidateLicense: cannot parse response: Object reference not set to an instance of an object.
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - Invoke AudialsGUI.TaskDialogs.WPFTaskDialogImpl+<>c__DisplayClass0_0.b__0()
    2023-01-05 10:29:08,968 [UI] DEBUG ScopedTrace - <01> ExecuteWithHandler.AudialsGUI.TaskDialogs.WPFTaskDialogImpl+<>c__DisplayClass0_0.b__0() - ENTERED
    2023-01-05 10:29:09,024 [UI] DEBUG ScopedTrace - <02> MeasureOverride WPFTaskDialog/ - ENTERE

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  • Avatar
    fblanco

    Looks like a bug to me.

    2023-01-05 10:29:08,968 [UI] ERROR AudialsServerBaseAPI - Skipped request because no session is available: sl/user/license/validate
    2023-01-05 10:29:08,968 [UI] ERROR AudialsKernel - UserAPI.ValidateLicense: cannot parse response: Object reference not set to an instance of an object.

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  • Avatar
    fblanco

    I was able to activate after I created a user account on the website and then logged in through the app.

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  • Avatar
    Mirela Radu

    Hello, 

     

    thank you for the feedback. We are glad that it works. 

    If you need further information, just contact the support team at support@audials.com

    Have a nice day!

     

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  • Avatar
    rk065

    Hallöchen 

    Ich will mein audials one 2023 starten und bekomme ständig zu sehen VCRUNTIME 140_1.dll zu sehen. Kann nicht gestartet werden weiß jemand was das heißt?

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