New Audials One purchase WILL NOT Install (US windows user)
I purchased Audials One a couple of weeks ago. I paid, and got a registration code. I attempted to download the installer using this link https://audials.com/en/downloads.It apparantly installs, but when it opens, the program shows me a promotion screen, with a blank update window behind it. It WILL not open! (I've done it about 14 times! Clean boot. I hate to ding this great product, but the installation process isn't explained. Do I need to run install as admin? Disable services for previous versions of Audials? I have this issue EVERYTIME I update. It's getting beyond frustrating - as is the lack of support from the companies involved! There is no way to contact them for support from the company!
-
Hello CMPete,
you can always reach support at the email address 'support@audials.com'
in the meantime you could try the hints from here:
https://support.audials.com/hc/en-us/sections/360004859939-Troubleshooting
if still the same share to the support department your OS version and provide them a few screenshots illustrating the problem, leaving the entire desktop visible.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
1 Kommentar