Upgrade from Audials 2020 to Audials ONE 2020?
Recently purchased Audials Music 2020 and now need Audials ONE 2020. I plugged in the serial # to the upgrade page but it says I already have most recent version, i guess it's more of a side-grade than an UPgrade.
Does anyone know if it is possible to receive a discount on Audials ONE if you have already purchsed Audials Music, given the redundancy.
Couldn't find any eng posts for this,
Thanks!
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The upgrade can be done from a lower major version to a higher major version e.g. Audials 2019 to Audials 2020. In the past, within the software, using the Upgrade button, you could make an upgrade from Premium to Platinum or from a lower sub-product to the full Audials One software, but now this is no longer possible because the structure of the products has changed. If you wish to upgrade from Audials Music 2020 to Audials One 2020 version, contact Audials Support to find together with them a proper solution for you.
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Thanks Andreea, That's good to know!
I could not find contact info anywhere for audials support, when I click "support contact" from my user account page, it just redirects to the support home page. I must be missing it somewhere. I also looked through my emails from them but they have no contact info and come from an unattended "news@audials" address. This is why I turned to the forums. I'll keep digging for a link or email.
Thank you for your feedback!
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the email address of Audials Support is support@audials.zendesk.com
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