Upgrade from Audials 2020 to Audials ONE 2020?

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    Andreea

    The upgrade can be done from a lower major version to a higher major version e.g. Audials 2019 to Audials 2020. In the past, within the software, using the Upgrade button, you could make an upgrade from Premium to Platinum or from a lower sub-product to the full Audials One software, but now this is no longer possible because the structure of the products has changed. If you wish to upgrade from Audials Music 2020 to Audials One 2020 version, contact Audials Support to find together with them a proper solution for you.

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    blairgerman

    Thanks Andreea, That's good to know!

    I could not find contact info anywhere for audials support, when I click "support contact" from my user account page, it just redirects to the support home page. I must be missing it somewhere. I also looked through my emails from them but they have no contact info and come from an unattended "news@audials" address. This is why I turned to the forums. I'll keep digging for a link or email.

    Thank you for your feedback!

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    Andreea

    the email address of Audials Support is support@audials.zendesk.com 

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